Even though the web hosting service offered by the different companies is more or less identical, every provider has a customized platform with its own tweaks and ways to execute certain tasks. In such a case, an info-rich knowledge base will be unbelievably helpful both for people with no experience and for technically skilled individuals who will at some point discover how given operations are accomplished, but will lose some time in the process. The purpose of such a knowledge base is to make the hosting service fast and easy to use, saving users a lot of time and efforts. The consequence is more contented clients, since they can quickly find the information they desire, and substantially less work for the support team, because typically the vast majority of the queries and problems that customers have are already included in the knowledge base. Provided that the articles are well-written and cover more topics, you’ll be able to find out more not only about your own account, but also about the web hosting service as a whole.

Extensive Online Documentation in Cloud Hosting

If you’ve bought your first cloud hosting package from our company or have transferred your website over to us, you’ll grow accustomed to our services and our custom-built Hepsia Control Panel very quickly due to the fact that we have prepared a thorough online knowledge base where you can find all the information that you’ll ever need – both general info in regards to the service as a whole and more specific info about the separate features that you can make use of and the challenges that you may come across. The articles themselves are available in 2 places. The entire article collection is accessible through the Control Panel’s Help section. You can read articles that are dedicated to the different functions in each and every section of the Control Panel as well. You can get to know how to accomplish virtually everything, from enabling an .htaccess configuration file to managing an electronic mailing list, and all the articles offer detailed guidelines, so you will never become puzzled due to an unclear text. Of course, if you run into a more specific obstacle and you cannot find an adequate solution in our knowledge base, you can get in touch with our support staff 24/7.

Extensive Online Documentation in Semi-dedicated Servers

The Help section of the Hepsia hosting Control Panel, which comes with our semi-dedicated plans, will allow you to access the detailed online help documentation that we have prepared for you. The articles themselves feature general information on our hosting services, educational guides about the separate functions that you can use, together with troubleshooting instructions that can help you repair common issues that you might bump into. The topics that we’ve included encompass basically everything, from easy things such as how to host a brand-new domain name in your account, to more elaborate ones such as which SSH commands can be executed on the servers. Relevant articles about the features of a certain Control Panel section will always be available on the right side of the page that you are on, whilst the full article list can be accessed through the all-inclusive Help section.