If you have bought a hosting package and you’ve got certain inquiries associated with a given feature/function, or in case you have confronted a certain complication and you require assistance, you should be able to touch base with the respective client care staff. All hosting providers use a ticketing system irrespective of whether they provide other methods of contacting them apart from it or not, due to the fact that the fastest way to deal with a problem most often is to post a ticket. This mode of correspondence renders the replies sent by both parties simple to follow and allows the help desk staff members to escalate the situation in case, for instance, a system administrator has to step in. Usually, the ticketing system is not directly connected to the hosting space and is part of the billing account, which implies that you’ll need to have at least 2 different accounts to touch base with the customer support team and to actually manage the hosting space. Incessantly signing in and out of different accounts could sometimes be a headache, not to mention the fact that it takes quite a lot of time for the majority of hosting providers to reply to the ticket requests themselves.

Integrated Ticketing System in Cloud Hosting

In contrast with what you may find with lots of other web hosting companies, the support ticket system that we use with our cloud plans is part of the Hepsia Control Panel, which is included with all accounts. You won’t need to memorize several log-on names and passwords, as you’ll be able to manage your tickets and the web hosting account itself from one place. So, in case you’ve got an enquiry or confront a complication, you can get in touch with our help desk support team representatives momentarily. Our ticketing system features a smart search functionality. This suggests that even in case you have posted many tickets through the years, you will be able to track down the one that you want without hassle. Additionally, you can check knowledge base guidelines for dealing with commonly faced issues.

Integrated Ticketing System in Semi-dedicated Servers

We think that it’s far more convenient to manage everything from one place, so we’ve implemented a support ticket system into the in-house built Hepsia hosting Control Panel, which is offered with every single semi-dedicated server package. This will enable you to handle the correspondence with our customer support staff along with your semi-dedicated server, which implies that you won’t need to remember one more log-in name for a different interface. You’ll be able to post a new ticket or to check the status of an old one with less than several clicks of the mouse whilst you’re browsing the files within your account. Moreover, you can go through older tickets using a clever search option or check applicable help articles, which contain solutions to commonly confronted issues. The integrated trouble ticket system is monitored 24/7 with the maximum ticket response time being just one hour, so there will always be someone to help you.