A live chat is one of the channels of communication supplied by some hosting providers as part of their support services. Depending on the service provider, the chat is used for billing, pre-sales and/or tech assistance. This method of contact is faster compared to a support ticket and it makes it much less likely to misunderstand or misspell a word as compared to a telephone call with a representative. In addition, if the issue that you experience requires some time to be examined and taken care of, you are able to do something else at the same time instead of just waiting, as you would have to do if you call. Also, you can employ a live chat assistance service completely free as long as you have world wide web access even when your website hosting provider is situated in a different country and they do not have a local telephone number that you can call.

Live Chat Support in Cloud Hosting

As part of the support services that we offer for all of our cloud plans, you'll find live chat support which is available every day, even on holidays. You are able to contact us regardless if you already have an account or not, as we can assist you with all sorts of things, ranging from supplying you with common information regarding our services if you aren't our customer yet and you are interested in purchasing one of the packages, to helping you with setting up an e-mail account in an email client. Part of the problems are more complex and time-consuming, and you will need to take advantage of the ticketing system which is incorporated into our Hepsia web hosting Control Panel, but we can save you time and assist you in real time on the live chat for a number of things.

Live Chat Support in Semi-dedicated Servers

We provide live chat support as part of our services, which means that whenever you have any questions regarding our semi-dedicated plans, you will be able to talk with our customer support team whenever you need no matter if you've already acquired your account or not. Generally, the chat service is intended for billing, pre-sales and general questions and difficulties, still we're able to assist you with quite a few technical questions as well. We can help you pick the optimal plan for your web sites in case you do not have an account yet, we can answer all of the billing questions or concerns you may have or we can help you with installing your new e-mail address on your PC or smartphone - all the aforementioned will be done quickly since our live chat service is available all day long, every day. No matter when you need assistance, you can speak to an agent and save a long time.