One-Hour Response Guarantee in Cloud Hosting
Our cloud plans come with a sixty-minute response time guarantee, which implies that no matter what question or issue you may have, we will always be there to lend a hand. As it is, it seldom takes more than half an hour to get an issue resolved or an enquiry answered, and this is valid for both technical and pre-sales matters. Our support staff representatives will be at your disposal 24x7, even on public holidays and weekends, which suggests that you’ll receive timely support whenever you need it. We are aware of precisely how precious time can be, so by the time we answer your ticket or e-mail, we’ll have examined the matter and, in case we haven’t figured out a solution, we will supply you with more info on what you need to do on your end – if the circumstances necessitate this. With our support services, you can be certain that there will be someone to help you momentarily, irrespective of what time it is.
One-Hour Response Guarantee in Semi-dedicated Servers
We promise that if you submit a client support ticket via your hosting Control Panel or send an email relating to your semi-dedicated server, you will have an answer within no more than 60 minutes. You can contact us whenever you wish with regard to billing, technical or general issues and considering that we will be at your service day and night, you will invariably get help in a well-timed manner. Depending on the specific question or issue, we will give you more info, sort out the problem if it’s been caused by something that’s within our reach or instruct you on how to proceed in case you have to alter a given setting for a web-based app that we cannot access. You can forget about waiting around for an entire day for every reply. As it is, in the majority of cases we reply to tickets and emails within twenty-twenty five minutes max.