If you ever have any questions in regards to the web hosting service or if you encounter a problem with your websites, you’ll need to contact the hosting provider’s technical support team. It may not make any difference how soon they will reply when you have a question of a general nature, but a problem such as a blundered software application update, for instance, may result in your site becoming broken or invisible online. And the longer you wait for the support team to help you, the longer the website will be down. In case you offer goods or services online, any downtime will disruptively affect your site and you may lose existing or potential visitors. A lot of hosting providers, predominantly resellers, answer trouble tickets and e-mails within twenty four hours, but in the online sphere that is much too long, as visitors will hardly ever come back to a website that’s not working correctly over a prolonged interval.

One-Hour Response Guarantee in Cloud Hosting

Our cloud plans come with a sixty-minute response time guarantee, which implies that no matter what question or issue you may have, we will always be there to lend a hand. As it is, it seldom takes more than half an hour to get an issue resolved or an enquiry answered, and this is valid for both technical and pre-sales matters. Our support staff representatives will be at your disposal 24x7, even on public holidays and weekends, which suggests that you’ll receive timely support whenever you need it. We are aware of precisely how precious time can be, so by the time we answer your ticket or e-mail, we’ll have examined the matter and, in case we haven’t figured out a solution, we will supply you with more info on what you need to do on your end – if the circumstances necessitate this. With our support services, you can be certain that there will be someone to help you momentarily, irrespective of what time it is.

One-Hour Response Guarantee in Semi-dedicated Servers

We promise that if you submit a client support ticket via your hosting Control Panel or send an email relating to your semi-dedicated server, you will have an answer within no more than 60 minutes. You can contact us whenever you wish with regard to billing, technical or general issues and considering that we will be at your service day and night, you will invariably get help in a well-timed manner. Depending on the specific question or issue, we will give you more info, sort out the problem if it’s been caused by something that’s within our reach or instruct you on how to proceed in case you have to alter a given setting for a web-based app that we cannot access. You can forget about waiting around for an entire day for every reply. As it is, in the majority of cases we reply to tickets and emails within twenty-twenty five minutes max.