The presence of the customer and technical support that a cloud hosting company offers can tell you a lot for the services which they supply too. When you're allowed to use just email messages or tickets, you have most probably come across some reseller not the actual website hosting supplier. When this is the case, you may have to wait for several days so as to have an issue resolved since your reseller may not be checking their communication regularly or they may need to contact the real website hosting company for extra help. If the provider offers various ways of communication with short response time available at any time, they're almost certainly the top provider, not a reseller. Which means that you will receive well-timed assistance and excellent support since they will have immediate access to the servers where your account is. No matter what the issue - sales or technical, it's generally better to get hold of your web hosting company right away by using your preferred method of communication.

24/7 Customer Support in Cloud Hosting

The customer and technical support services for all our cloud hosting plans are round-the-clock, thus you can forget all about waiting for a couple of days to receive assistance. If you aren't our client yet, you can give us a call, chat with a consultant or send an email. If you already have an account, you'll be able to open a support ticket in addition to the other three ways of contact. You can select the best way to contact us based on where you are or what kind of device you're using. We will assist you for more or less any hosting-related question that you have or problem that you may experience and even if you contact us during the weekend or on official holidays, we shall be available 24/7. For more technical or time-consuming matters you could open a ticket, but even in such a case the maximum reply time will never exceed an hour.

24/7 Customer Support in Semi-dedicated Servers

Regardless of the semi-dedicated server that you pick, you are able to reap the benefits of our 24/7 support services even on public holidays. All your web sites will be available at all times and so will we. With a lot of communication options, you're able to choose the most convenient way to contact us and find out about our solutions in case you don't have an account yet, or request support if you're already among our customers. You are able to call us, have a chat with a live agent, send an email message or open a ticket from the Help section of your Hepsia website hosting Control Panel. The last two options feature 1-hour response time guarantee, though it rarely takes over 20 min to receive assistance whatever the nature of the problem. With our customer and technical support services, we will be there for you anytime you need us, not a few days afterwards.

24/7 Customer Support in VPS Servers

Each VPS server plan that we offer features 24/7 customer and tech support, so if you encounter any issue with the pre-installed software on the machine or you have any kind of pre-sales or general questions, you'll be able to get in touch with us at any moment, even weekends and holidays. For your benefit, we supply different methods of communication - telephone support with a couple of local numbers worldwide, live chat, emails as well as a ticketing system, that is accessible from the VPS billing Control Panel. The last two options are more appropriate for time-consuming or more complicated technical problems because it is much easier to track what's going on. The maximum warranted reply time for all of the e-mail messages and tickets is sixty minutes, however it rarely takes that long to receive assistance. If you add the Managed Services upgrade that we provide, our administrators will also support you with any third-party software matters.

24/7 Customer Support in Dedicated Servers

We know how important it is to receive quick support in general, let alone when you run a whole server, so every single dedicated server that we offer comes with 24/7 support with one-hour response time guarantee whatever the problem. The service is free of cost for all the difficulties with your server or the software that was installed by our admins during the setup, therefore you're able to get in touch with us as many times as you would like, even during holidays. You can either open a ticket from the billing section or you can send an email, and the actual reply time for either rarely exceeds thirty minutes as we have administrators available twenty-four hours a day. If you want general info about our servers or you've got a billing question/issue, you can also call one of the local phone numbers we have on as many as three different continents or you can take advantage of our live chat service and talk to an agent online. For third-party software support, we offer a Managed Services upgrade, that you will be able to add to your server plan through the billing Control Panel.