Technical Support Channels
A Sixty–Minute Support Ticket Response Time Guarantee
Every single help request you send to us will be attended to within maximum 1 hour. In case your trouble ticket or email needs further assistance from a server admin, we’ll without delay forward it and leave a note to let you know that your case is being examined. If you make use of the Managed Servers package, all of the tasks included there will be carried out at a time that is suitable for you.
A Topflight Customer Service
- We will be online for you 24x7 to reply to any inquiries that you may have with regard to our Web Hosting Control Panel and any of the apps that we have pre–installed on your behalf on the dedicated web hosting server. If you also require support with server management tasks, you can have a glance at our Managed Servers package, which includes backup storage space, Operating System updates on a weekly basis, server monitoring and restarting services, plus software installation and troubleshooting services.
An Easy–to–Navigate Help Section
We have equipped the Web Hosting Control Panel with a fully detailed knowledgebase, which features extensive explanations of its features and functions. In addition, we have shot in–depth video tutorials that will further show you how to perform a specific task or troubleshoot a regularly encountered issue. All the educational articles and the video tutorials are readily accessible from each Web Hosting Control Panel section through the Videos and Help buttons in the top right corner.