Support Channels

  • 1 hour ticket response time
  • A User–Friendly Help Center Section

  • You’ll find nearly all the answers to your questions in the easy–to–navigate Help section incorporated into our Web Hosting Control Panel. It includes an ever–enlarging knowledge base with commonly asked questions and in–depth help articles compiled by our skilled client support staff.

  • Top quality support service
  • Educational Video Clips

  • We have prepared a collection of step–by–step video tutorials that visually demonstrate how to sort out a typical issue related to your cloud plans account. You can find the instructional videos in the Help Center section.

  • Intuitive help center
  • A Sixty–Minute Ticket Response Guarantee

  • All our semi–dedicated servers are backed up by a round–the–clock technical support service and feature a 1–hour support ticket response guarantee. Our trained technicians will be online for you 24x7 and will rectify any problem that you might possibly encounter within less than 60 minutes after the technical support ticket submission. In the majority of instances, a reply will be given to you in less than 20 minutes.