Assistance Channels

  • 1 hour ticket response time

  • A 1–hour Ticket Reply Guarantee

  • Each ticket you send to the customer support Department will be replied to in less than 60 minutes. The basic requests will be addressed asap. Yet, if the assistance question you have sent needs the help of a trained technician, we will forward the ticket to him and will inform you about the postponement.

  • Top quality support service

  • Professional Technical Assist Service

  • We give you 24 hours a day customer help and support via a lightning fast ticket platform included in your Control Panel. You may email us anytime about any of the applications that come installed in advance on your virtual server, such as the selected Operating System, the server admin panel and our in–house created Web Hosting Control Panel.

  • Intuitive help center

  • A Descriptive Help Section

  • In the Web Hosting Control Panel that will come at zero cost with your virtual server, you will discover an informative Help zone, containing everything you need to be aware of when working with your sites and programs. We have included a wide selection of how to reports and video training that show the important website management tasks in an easy to comprehend fashion.